Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

Clients and Businesses

When you contact unmapped or request help with a project, we may collect:

• Name
• Email address
• Phone number
• Business or organization name
• Business location
• Project requests and descriptions
• Budget, timing, location, and project requirements
• Communications with unmapped
• Billing and transaction information

Service Providers and Talent

When you apply to, join, or participate in the unmapped talent network, we may collect:

• Name
• Email address
• Phone number
• General location
• Education and work experience
• Skills and areas of interest
• Portfolio, work samples, social media profiles, or websites you choose to provide
• Availability
• Rates or compensation preferences
• References
• Information provided during interviews, screening, or vetting
• Project history and feedback
• Tax or payment information when reasonably necessary to administer payments

Please do not provide sensitive personal information that is not necessary for your relationship with unmapped.

Project Information

We may collect information exchanged in connection with a project, including:

• Project descriptions and Work Orders
• Deliverables
• Scheduling information
• Client and Service Provider communications
• Payment status
• Project-related feedback
• Information necessary to resolve payment or project issues

Website and Device Information

When you use our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from an IP address
• Website usage and interaction information

We may use cookies or similar technologies for basic website functionality, security, analytics, and improving our services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and project requests
• Operate unmapped's referral and matching services
• Identify potential Service Providers for projects
• Review and vet prospective Service Providers
• Maintain our talent network
• Introduce Clients and Service Providers
• Coordinate projects and scheduling
• Create and administer Work Orders
• Facilitate communications
• Process and administer payments
• Maintain business and transaction records
• Provide customer support
• Address disputes, chargebacks, fraud, or safety concerns
• Improve our website and services
• Communicate about relevant projects or unmapped services
• Protect unmapped, Clients, Service Providers, and others
• Comply with applicable legal, tax, accounting, and regulatory obligations

We may also use information for other purposes with your consent or as permitted by law.

3. Matching Clients and Service Providers

unmapped's service involves connecting Clients with Service Providers.

To make and administer those connections, we may share information reasonably necessary to evaluate and complete a potential match.

For example, we may share a Service Provider's:

• Name
• Skills
• Experience
• Portfolio or work samples
• General location
• Availability
• Rates
• Other relevant profile information

with prospective or existing Clients.

We may share relevant Client and project information with Service Providers being considered for a project, including the nature of the work, location, timing, expected deliverables, budget, and other information necessary to evaluate the opportunity.

We aim to share only information reasonably necessary for matching, coordination, and project administration.

4. Vetting Information

unmapped may collect and use information to evaluate Service Providers before or during participation in the unmapped network.

This may include interviews, work samples, portfolios, professional history, references, identity-related information, skills, project experience, and other information relevant to evaluating potential project matches.

We may retain information regarding previous projects, reliability, communications, Client feedback, or other relevant experience to help evaluate future matches and maintain the quality and safety of the network.

5. Payments

Payments may be processed through third-party payment providers.

unmapped generally does not directly store complete credit or debit card information. Payment providers may collect payment information according to their own privacy policies and security practices.

unmapped may receive information such as:

• Customer or payment account identifiers
• Billing information
• Transaction amounts
• Payment status
• Transaction dates
• Refund or chargeback information

as necessary to administer transactions.

6. How We Share Information

We may share personal information with:

Clients and Service Providers

As reasonably necessary to make introductions, evaluate matches, coordinate projects, communicate, and administer services.

Service Providers We Use

We may use third-party providers that assist with functions such as:

• Website hosting
• Email
• Communications
• Payment processing
• Scheduling
• Forms
• Analytics
• Cloud storage
• Accounting
• Business operations

These providers may access information as reasonably necessary to perform services for us.

Legal and Safety Purposes

We may disclose information if reasonably necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Enforce our agreements
• Investigate fraud, abuse, misconduct, or security concerns
• Protect the rights, property, or safety of unmapped, our users, or others
• Establish, exercise, or defend legal claims

Business Transfers

If unmapped is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Selling and Sharing Personal Information

unmapped does not sell personal information for money.

We may use third-party website, analytics, advertising, or technology providers that collect certain device or usage information.

If any disclosure is considered a "sale" or "sharing" of personal information under an applicable privacy law, we will provide any notices and opt-out mechanisms required by that law.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Understand website traffic and usage
• Improve performance
• Detect fraud or security issues
• Understand how visitors interact with unmapped

Your browser may allow you to block or delete cookies. Some website functionality may not work properly if cookies are disabled.

Third-party providers may also collect information through technologies used on our website and may process that information according to their own privacy policies.

9. Do Not Track and Privacy Signals

Some browsers offer a "Do Not Track" ("DNT") setting.

Because there is not currently a universally accepted standard for responding to DNT signals, our website may not respond to traditional DNT signals.

Where required by applicable law, unmapped will recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable to our processing activities.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• Whether you remain an active Client or Service Provider
• Whether information is needed for future project matching
• Payment and transaction recordkeeping
• Tax and accounting obligations
• Fraud prevention
• Dispute resolution
• Legal obligations
• Enforcement of our agreements

We may delete or anonymize information when we no longer reasonably need it, subject to applicable legal and business requirements.

11. Your Choices and Requests

You may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information
• Update your contact or profile information
• Ask us to stop sending nonessential marketing communications
• Ask questions about how your information is used

Requests may be sent to:

hello@itsunmapped.com

We may need to verify your identity before completing certain requests.

Some information may need to be retained where reasonably necessary for legal, tax, payment, fraud-prevention, dispute-resolution, contractual, or other legitimate purposes.

Depending on where you live and whether a particular privacy law applies to unmapped, you may have additional privacy rights.

unmapped will honor applicable privacy rights as required by law.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.

You are responsible for using reasonable care when sharing account credentials, passwords, confidential information, or other sensitive information.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media platforms, payment providers, or other services.

unmapped does not control the privacy practices of third parties.

Information you provide directly to a third party is governed by that third party's privacy policy and practices.

14. Children's Privacy

unmapped's services are intended for adults and businesses.

We do not knowingly collect personal information from children under 13.

Individuals participating in paid Service Provider opportunities through unmapped must satisfy any minimum age requirements established by unmapped and applicable law.

If you believe a child has provided personal information to unmapped improperly, please contact us at hello@itsunmapped.com.

15. International Users

unmapped is based in the United States.

If you access our services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Privacy laws in those locations may differ from the laws where you live.

Where required, we will handle personal information in accordance with applicable privacy laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy as unmapped's services, technology, or legal obligations change.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage you to review this Privacy Policy periodically.

Material changes will be communicated where required by applicable law.

17. Contact Us

For questions, concerns, or privacy requests, contact:

unmapped for Business
Email: hello@itsunmapped.com